| Frequently
Asked Questions & Answers: |
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- Who
are our customers?
- What
is your minimum order?
- How
do I place an order?
- Can
I order and pick-up at your location?
- What
are your hours of operation?
- How
can I pay for my order?
- How
long will it take to receive my order?
- Can
I backorder items that are not in stock?
- Can
I order goods and have them shipped to me at a future date?
- What
about defective toys?
- What
is your return policy?
- Can
you drop ship?
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1.
Who are our customers? Toy
Wonders is a business to business operation We sell to wholesale
distributors and retail stores whose intention is to re-sell
Toy Wonders' products. A valid Federal
Tax ID number or State Resale certificate number is required
for customers based in the United States. |
2.
What
is your minimum order? $150.00
of products and/or services. Please note that the cost of shipping
is NOT included in the $150.00
minimum. Freight charges will be added to the invoice based
on UPS published rates. Toy Wonders does not add any handling
or processing surcharges. All priced quoted are in US$. |
3.
How
do I place an order? By
phone, fax, e-mail, or by using the this website. You can also
visit our showroom and place an order in person. |
4.
Can
I order and pick-up at your location? Yes.
Our showroom, office, and warehouse are in one
location. |
5.
What
are your hours of operation? We
are open Monday through Friday 9:00 am to 5:30 pm EST. |
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6.
How
can I pay for my order? Visa,
Mastercard, Discover, American Express, debit cards, money
orders, official bank checks, and wire transfers. First time
orders must be pre-paid. Foreign
orders must be pre-paid in advance via bank check, cashier
check or wire transfer (no credit cards).
In the
event that your credit card is declined, your order will not
be processed. Toy Wonders will make every effort to contact
you, but because of the large daily volume of orders to process,
we cannot guarantee that we will be able to get back to you
in a timely manner. If you provide us a an email address with
your order, you will receive an email confirmation with the
tracking number once the packages the same day the goods are
shipped. In the event that you do not receive a confirmation,
please contact our office.
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7.
How long will it take to receive my order? To
get an estimate of your shipping time, ADD
our processing time and the UPS transit time together. This
is only an estimate and not a guarantee.
- Processing
time:
Orders given to us before 12:00 pm ESTcan be shipped out
within 24 to 48 hours via UPS.
- Transit
time:
Please consult this map to see estimated
UPS ground transit time.
Orders
are shipped via UPS ground. You only pay actual UPS shipping
costs. We don't charge for handling..
Please
note that orders to Hawaii or Puerto Rico are shipped via
UPS Next Day or UPS 2nd Day only. |
8.
Can
I backorder items that are not in stock? Yes,
upon request. We can also contact you before shipping the backorder. |
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9.
Can
I order goods and have them shipped to me at a future date?
Yes. However,
larger orders will require a deposit. |
10.
What
about defective toys? Toy
Wonders guarantees that all the toys we distribute will be free
of manufacturer defects. Claims for defective merchandise must
be made within 5 days of receipt of goods. |
11.
What
is your return policy? All
our products are sold outright. We do not provide sales on a
guaranteed sales basis; however, if the merchandise has manufacturer
defects, please contact our office within 5 days of receipt
of goods for a Return Authorization number. When the goods are
received into our warehouse, a credit will be issued to your
account. If you are unable to use the credit we can send you
a check for the credited amount. |
12.
Can
you drop ship? Toy
Wonders can drop ship orders, but still requires a $150.00 total
minimum order AND that our established minimum per item be met.
All orders are subject to approval from the home office. |
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