Order Processing, Shipping & Handling Policies
All orders are promptly processed and shipped within 1-2 business days directly from Twin Cities Wholesale Inc. warehouse located Minneapolis, Minnesota. Please note that all items ordered are not necessarily shipped together.

Standard Ground Delivery - UPS Ground Service
Twin Cities Wholesale Inc. standard shipping method is UPS Ground Service, which normally takes 2-14 days depending on your shipping destination's zone. UPS requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Parcel Post with Delivery Confirmation and may take longer to arrive.

See the map below for typical total order processing and UPS ground delivery time estimates within the 48 states. Please allow additional time for delivery during holidays.

Order Confirmation #s & Delivery Tracking #s
You will receive an automated e-mail confirmation along with an Twin Cities Wholesale Inc. order tracking number immediately after you place your online order. Please save your order confirmation e-mail! Please include your order tracking number in all e-mail and phone correspondence. Please also include your full name and shipping destination address.

Overdue Arrivals
If your package is late to arrive, please do not hestiate to contact us! Please allow the normal maximum order fulfillment times shown in the map above. After allowing order processing and delivery time as shown on the map, please e-mail customer service at info@twincitieswholesale.com to request tracking info. For the fastest reply, please include your order number and the words "tracking request" on the email subject line. Please include your order tracking number, full name, and shipping address in all e-mail or customer service correspondence.

Rush Shipping
Twin Cities Wholesale Inc. can send "Over-Night" deliveries. "Rush" shipping is available for an additional charge within the 48 contiguous United States of America only. Our express delivery service will take a minimum of 2 full business days, allowing 1 business day for warehouse order processing. Please call Twin Cities Wholesale Inc. for a rate.

Shipping Outside of the Continental USA
We do ship to Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands. We also ship to US Military APO and FPO addresses. Please call for shipping cost 1-888-529-4644,

Return Policy & Money-Back Guarantee
Twin Cities Wholesale Inc. guarantees 100% satisfaction and we stand behind our products.

If an item arrives damaged or incomplete, please e-mail us immediately, or phone Customer Service at 1-888-529-4644. Please include your order/track number, name and shipping address. We WILL make it right!