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Terms & Conditions - FAQ's

1. General Product and Website Content Information

  • Units of Merchandise: Merchandise is sold in full case cartons, inner packs, or individually and at the pricing indicated to the buyer on the website. Each item is unique and all options may not be available for every item. All merchandise units of sale are subject to change at any time without notice. Each item must be ordered separately; the combination of like products to obtain better pricing is not available.
  • Item Photographs/Colors/Description: Henry Brandt & Company, Inc. / HenryBrandt.com makes every attempt to provide the most accurate description possible, as well as to provide a clear photograph of each item currently available. Henry Brandt & Company, Inc. / HenryBrandt.com shall not be held liable or held responsible for the accuracy of the website content. Sizes provided should be considered approximate. Descriptive words and phrases, and/or suggested use of the products (if purchased) are to be construed as opinions only and not necessarily the only possible uses for the product offered. Please note that due to different computer configurations, browsers, and/or monitors, the display of the website content, including images, may not accurately reflect the actual color, hue, texture, or other attributes of the product featured. Further, due to the nature of the merchandise sold (closeouts), some images featured on the website in various capacities may be representative of categories of products, rather than actual products currently available.
  • Presorted Cartons/Assortments: Presorted cartons that are purchased from the manufacturer generally have the same assortment of styles/designs in every carton. Assortments that are created in our warehouse may change without notice and may vary from the photograph shown on the website. Most presorted cartons or created assortments will indicate within the product description the range of styles that could be reasonably expected to be contained within the carton.
  • Typographical Errors: Every effort is made to ensure accuracy in the website text, but human errors do occur. Henry Brandt & Company, Inc. / HenryBrandt.com reserves the right to withdraw any merchandise offer and/or to correct any errors, even if an order has been submitted.
  • UPC and ISBN Codes: While most merchandise items are labeled or imprinted with UPC or ISBN codes, Henry Brandt & Company, Inc. / HenryBrandt.com does not guarantee that all merchandise will carry 1) any UPC or ISBN code at all, 2) the correct UPC or ISBN code, or 3) the ability to utilize the UPC or ISBN code on the product or product packaging.
  • Product Labeling: Merchandise may be preticketed with a suggested retail price by the manufacturer of the merchandise as well as contain stickers (sometimes removable) that discount the original suggested retail price. Images of these items displayed on the website may or may not reflect all possibilities of pricing or labeling on either the actual product or on the product packaging.
  • Quality of Merchandise: Customers should be aware that products sold on HenryBrandt.com have been represented to Henry Brandt & Company, Inc. / HenryBrandt.com to be first quality closeouts unless specifically identified as otherwise (irregulars, seconds, store returns, etc) and are in turn represented to the customer as the same. Discrepancy of color tones, imperfections due to hand-crafted origins, or like issues are not considered to render a product as an irregular or second. Store Returns or "pullbacks" are exceptional values but may be stickered, seconds, or irregulars and are sold "as is". Please note that merchandise that is considered a store return or a "pullback" may also have "return marks" that manufacturers use to identify as such.
  • Product Inventory Availability: There is absolutely no guarantee that the quantity ordered of any/all items in your shopping cart will be available for shipment. All merchandise is subject to prior sale; quantities are limited to what is actually on hand in our warehouse. Henry Brandt & Company, Inc. / HenryBrandt.com will make every effort to keep the website up to date and current with orders placed and processed, but some overlap is to be expected due to order volume, trade show sales, etc.

2. Terms and Type of Payment Accepted

Terms: Prepayment In U.S. Dollars Only
Methods of Payment Accepted: Methods of payment differ depending on whether the customer is located in the United States (Domestic) or is an International customer.

  1. Credit Cards: Credit cards are accepted for Domestic customers with a United States billing address only. Unless a previously approved account, International customers may not use a credit card unless that company has a United States billing address for the credit card.

    Mastercard, Visa, or Discover: Buyer must provide accurate credit card billing address for complete Address Verification prior to processing order. If we do not secure complete address verification (exact match of address and zip code), we will not process and ship your order until the buyer is contacted for verification. $3.00 surcharge will apply for each incorrect address provided. Orders are authorized for the amount of the merchandise ordered as well as an estimated freight amount (if applicable). Upon shipment, the credit card authorization will be settled for the final costs of actual merchandise shipped and the corresponding shipping charges (if applicable). Please note that this may differ from the original authorized amount.

  2. Wire Transfer: Wire Transfers may be utilized by both Domestic and International customers.

    3. Wire Transfer Information will be provided upon request. We do not pay wire transfer fees, so please make sure that your wire transfer amount will cover both the charges of your order & shipping (if applicable) as well as your outbound wire fees. If the amount received is less than the amount of the order & shipping, the order will be adjusted to reflect the amount received. If the amount is greater than the amount of the order & shipping, we will advise you so that additional product can be added to the order. Otherwise, the additional amount will be applied to your next order with our company. Sorry, no refunds. Depending on your location (domestic or international), delays in processing your payment may occur that are out of our control. In most cases, the order will be released for processing and shipment within 48 hours of the actual receipt and verification of funds. Outside factors preventing immediate processing and shipping may include inclement weather, holidays, or trucking company pickup times.

  3. Cashier's Check / Money Order: Prepayment by Cashier's Check or Money Order may be utilized by both Domestic and International customers.
    4. Prepayment by Cashier's Check or Money Order: All funds must be in US Dollars ($) and drawn on a US Bank. In most cases, the order will be released for processing and shipment within 48 hours of receipt and verification of funds. Outside factors preventing immediate processing and shipping may include inclement weather, holidays, or trucking company pickup times.
  4. Company Check: Prepayment by Domestic accounts only.

    5. Prepayment by Company Check: Your check will be held for 7-10 days to ensure bank clear time and verification of available funds. Upon clearance, your order will be released for processing and shipment. No personal checks, please.

3. General Ordering Information:

  1. Minimum Order: Merchandise Minimum Order: $100.00 (US$)
    Greeting Cards by Design Minimum Order: $100.00 (US$) **Greeting Card minimum cannot be combined with merchandise minimum.
  2. Order Documentation:

    Packing List: A packing list is included with the shipment of each order. The list details the quantity of each item shipped as well as provides information regarding the location of items packed in mixed merchandise cartons. If your order is shipped via UPS, the packing slip will most likely be located on the outside of one of your cartons in a brightly colored plastic envelope labeled "Packing List Enclosed". If your order is shipped via truck line, please remove the shrink wrap from the pallet(s) and look for the same brightly colored plastic envelope labeled "Packing List Enclosed" on one of the top cartons. Even though dollar values may be shown on the packing list, this is not your invoice! Please see your invoice for the final dollar total of the merchandise that has been shipped to you.

    Invoice: An invoice is generated for each order that is processed and shipped from our warehouse. If your shipment was sent via UPS, tracking numbers for the shipment will be listed at the bottom of the invoice. The invoice will also display the final merchandise and shipping total that was settled to your credit card. Unless otherwise specified, invoices are emailed to the email address that was provided to us at the time the order was placed. Additional copies of the invoice will not be mailed via USPS. If you do not receive a copy of your invoice, please call our office at (417) 334-0988. We would be happy to email or to fax you another copy for your records.

  3. Domestic Wholesale Customers: Merchandise offered for sale by Henry Brandt & Company, Inc. / HenryBrandt.com is intended for wholesale only, not for personal consumption. Customers must complete, sign, and date a Resale Certificate (approved by their state) and provide a copy of a State Resale License OR if a non-profit organization, a copy of your current, valid State issued Exemption Letter and/or Certificate. Please note that your non-profit organization may be federally tax-exempt, but may not be exempt from paying state sales or use tax. Every state is different; you are responsible for providing the most current information on the most current form(s) available for your state. Any purchase from Henry Brandt & Company, Inc. / HenryBrandt.com obligates the customer to assume all responsibility for any sales and/or use tax that may be due and payable as well as any interest and penalties that may be incurred in the event of a sales & use tax audit. Please check with your financial adviser or accountant to verify your status prior to ordering from our website.

    4. Documentation required prior to processing your order:

    • A copy of your current, valid State Sales Tax License

    • A current, valid (completed, signed, and dated) Resale Certificate as mandated by your state

    • If you are buying for a Non-Profit Organization, a current, valid State issued Exemption Letter and/or State issued certificate (if applicable in your state)

    A copy of your State issued license is requested to confirm the validity of the Sales Tax Identification number provided on your Resale Certificate. Please examine your license carefully, as many states require annual renewals. For your convenience, we will forward you a sample of a Resale Certificate that is applicable to your state for completion; ultimately, however, you are responsible for providing the most current information on the most current form(s) available for your state.

  4. International Wholesale Customers: Merchandise offered for sale by Henry Brandt & Company, Inc. / HenryBrandt.com is intended for wholesale only, not for personal consumption. We will not ship to an individual or organization located in the USA that indicates the product is intended for export unless 1) the individual or organization holds a State Resale License or State issued Exemption Letter and/or Certificate; and/or 2) The services of a professional freight forwarder / export company have been retained for the shipment. The freight forwarder will then be responsible for the completion of any United States Homeland Security and/or other US government required export documentation, as well as any required import documentation required by your home country. Henry Brandt & Company, Inc / HenryBrandt.com will not be held responsible for any shipping charges, foreign or domestic taxes, customs duty or surcharges, or any other charge that may be incurred due to the shipment of this order. The following information must be provided when submitting the export order:

    5. • Customer Business Name / Buyer's Name / Final Physical Destination Address / Country / Telephone / Fax / Email Address

    • Freight Forwarder or Export Service Business Name / Contact Name / Domestic Shipping Address / Telephone / Fax / Email Address

    Please note: If the order is shipped via UPS, UPS will generally act as the agent for the export shipment and will collect all duty, taxes, etc. at the time of delivery.

  5. Order Confirmation & Processing: Upon completing your order online, you will receive an automated order confirmation from the shopping cart. This is simply a copy of your order that ONLY confirms that your order has cleared the shopping cart. This is not a confirmation of inventory available, nor a confirmation that the order has been accepted for processing and shipment. Henry Brandt & Company, Inc. / HenryBrandt.com reserve the right to refuse any order. Once we have received the order from the shopping cart, our sales office will confirm the details of your billing and shipping addresses, payment information, and sales tax exemption status. Prior to processing the order, a copy of your State Resale License (or if a Non-Profit Organization, a copy of your State issued Exemption Letter and/or certificate) AND a signed and dated Resale Certificate for your state must be in our files. If any of the information needed is missing, the office will contact you by both phone and by email to obtain the information or documents needed to process. After all information is confirmed and your documents are on file, the order is entered into our system to generate a packing slip and shipping details. The order is then forwarded to our warehouse for a shipping estimate. IF YOU WISH TO BE NOTIFIED OF SHIPPING CHARGES PRIOR TO PROCESSING PLEASE NOTATE ON YOUR ONLINE ORDER. The customer's credit card is authorized for the amount of the merchandise ordered plus the freight estimate (if applicable), and then the order is sent to the warehouse for shipment. Please allow 1-5 days for complete order processing and shipment; at peak shipping times (holidays, trade shows, etc), please allow up to 7 days for completion.
  6. Order Cancellation: Customers who choose to cancel their order after credit card authorization and warehouse processing have begun will be charged a 25% restocking fee. No exceptions.
  7. Order Changes: Orders are entered according to what the customer has submitted online. If you have made an error or wish to increase or decrease the quantity of any item on your order, please contact our office immediately by phone (if during regular business hours - Monday - Friday, 8:00 am - 4:30 pm, CST) or by email (Sales@HenryBrandt.com after hours). Changes can be made only until the point that your credit card has been authorized. We will not be held responsible for missed messages or emails that are not received due to spam.
  8. Drop Shipping Services: This service is not available.
  9. Mixed Merchandise Cartons: If the customer orders items that require repacking due to less than a full carton of product ordered, our warehouse personnel may combine items to ship together in mixed cartons. Mixed cartons will be labeled as such - generally with a label on the outside of the carton as well as a Carton Letter or Number (such as Box A or Box #1). The packing slip provided with your order will indicate with the same Carton Letter or Number which items have been packed in the mixed merchandise carton(s).
  10. Backorders: No backorders unless a mutual agreement between Henry Brandt & Company, Inc. / HenryBrandt.com and the customer is established. If applicable, however, backorders will be shipped upon availability; customer must pay all freight charges applicable to the shipment.
  11. Shortages: Each order is double checked for accuracy prior to final packaging and processing. In addition, carton and merchandise item weights are verified and checked against the packing slip as final check. Upon receipt of your order, please do not allow the order to be distributed until you have had the opportunity to recheck your packing slip for notations regarding the item that you may be missing as well as to recheck all cartons in your shipment. Sometimes, items may be hiding under other items or packaging! Upon your inquiry, we will investigate the matter by checking our inventory levels as well as the documents associated with the order (packing slip, bill of lading, etc) for a final determination. If it is determined that your order was short, a credit for that merchandise will be applied to your account. Sorry...additional merchandise will not be sent to replace merchandise that is missing from your order.
  12. Returns: Greeting cards may not be returned for any reason. For all other returns, please call our office for a Return Authorization number within 5 days of the receipt of your order. The Return Authorization number is valid for 10 days - your merchandise will not be accepted back after this time frame! Merchandise must be in perfect condition and in original cartons / boxes for acceptance back into our warehouse. Returns must be shipped to us prepaid - we do not issue call tags or accept CODs. Please insure where necessary. Freight charges will not be credited to your account. All returns will incur an additional charge of 25% for restocking. Upon receipt of the return, a credit for the merchandise (less 25%) will be applied to your account unless otherwise specified. All refunds are issued on the last day of each month.
  13. Lost and/or Damaged Merchandise: All merchandise is in perfect condition when shipped from our warehouse. With over 40 years of shipping experience, we have very few problems with damages to merchandise due to shipping! In the event of carrier damage or loss, however, please follow the guidelines below:

    United Parcel Service: UPS requires that you retain the damaged product as well as all boxes and packaging for that product until directed to discard. If you choose to discard the damaged product and packaging and UPS would like to inspect, you will lose your rights to the damage claim. If a carton is lost in transit, please indicate (see below) exactly what merchandise is missing from the order. We will file a claim on your behalf only if the shipment originates from our UPS account and only if the claim is reported within 5 days of receipt of goods. After this time period, we will not honor damage or loss claims for any reason. If you have chosen to utilize your own UPS account for shipment billing by providing labels for shipment, you will be responsible for filing all damage and loss claims. Please have the following information available when contacting us about the damage or loss of merchandise:

    Account Name and Account Number
    Invoice Number
    Item Number
    Merchandise Description
    Value of Damaged or Lost Merchandise
    Description of Damage
    UPS Tracking Number of Damaged or Lost Merchandise
    Visible Damage to Carton
    Photograph of Damaged Merchandise (if requested)
    Time Frame for Resolution: 2-3 weeks

      14. Freight Line Shipments (LTL): When leaving our warehouse, all LTL shipments are carefully packed, palletized, and machine wrapped with heavy shrink wrap. Loose cartons are never sent via truck line. Please note that cartons are not individually labeled; the shipment is labeled on the outside of the pallet shrink wrap. Our bill of lading will detail the number of cartons and number of pallets to expect upon delivery. IMPORTANT: If there is a problem with your shipment, you MUST notate (Damaged Cartons, Missing Cartons, Lack of Shrink Wrap, etc) on the bill of lading at the time of delivery! Further, you must file your own claim with the delivering freight line for any loss or damage to your shipment. Sorry...we cannot file this claim on your behalf, but will offer assistance in the claim process if needed.

4. Shipping Methods & Charges:

  1. General Overview: All merchandise is FOB our warehouse in Kirbyville, Missouri USA. Title to the merchandise passes to the customer at the dock, therefore the buyer owns the merchandise while in transit. The buyer is responsible for all costs associated with shipping that merchandise including, but not limited to base shipping rates, handling fees, fuel surcharges, insurance, and extra service charges (lift gate, inside services, etc). Remember, the total of your shopping cart order does not include shipping charges! Shipping charges are estimated prior to the authorization of your credit card. If the shipping charges are UPS, those charges will be added to the total of your merchandise and charged to your credit card accordingly. If the shipment is determined to be an LTL (Less Then Truckload) freight shipment and shipped "Freight Collect", the charges will be due and payable to the delivering freight line at the time of delivery (see additional notes about Freight Collect LTL freight shipments below). If the shipment is determined to be an LTL freight shipment and shipped "Freight Prepaid", the charges will be added to the total of your merchandise and charged to your credit card accordingly (see additional notes about prepaid LTL freight shipments below). NOTE: If you would like a freight estimate for your order prior to the authorization of your credit card, you must request the estimate in the "comments" section of the online order form. Note: Drop Ship services are not available.
  2. Shipping - Domestic Accounts: Domestic accounts may ship via United Parcel Service, LTL (less than truckload/pallet), or may pick up their order (by appointment only) at our warehouse in Kirbyville, Missouri.

    United Parcel Service Overview: UPS may be used for both residential and commercial deliveries (all addresses are validated for confirmation of delivery status). Regular UPS shipping charges plus a handling charge will apply to all domestic UPS shipments. UPS shipping charges are determined by both the size of the carton shipped as well as the weight of the carton shipped. By using the Dimensional Weight method, UPS rates for large, bulky, lightweight boxes may result in a difference between actual and billed weight. The formula used by UPS can be obtained online at ups.com. Please note that considerable savings are realized when your order is at least 200 lbs (UPS Hundredweight Service) and ships to a commercial address.

    Accurate UPS Shipping Addresses: Please make sure to provide an accurate shipping address for UPS. Note: If the address you provide is determined to be invalid for delivery by UPS, we will not ship your order without additional confirmation of the address by the business that placed the order. If the order ships to an address that has been confirmed correct by the customer but later deemed invalid by UPS, any additional charges incurred due to the shipment of the order will be charged to your credit card.

    UPS Collect/Bill Receiver: We will not ship via UPS on a Collect or Bill Receiver basis. If you wish to use your own UPS account to ship your order, you must provide the labels for pickup (we will provide the carton count and individual carton weights as needed).

    UPS CODs: This service is not available.

    LTL / Truck Shipments - Domestic

    LTL (less than truckload) Truck Shipment Overview: Freight discounts are negotiated with several national freight lines for your convenience. If your order qualifies for a LTL shipment (at least 300 lbs shipping to a commercial address only), we will be happy to provide freight estimates for your comparison and / or approval.

    Freight Collect Shipments: Freight estimates are provided for Freight Collect shipments (delivering freight line expects payment at the time of delivery) unless otherwise specified. Your commercial delivery destination must be able to accommodate a semi truck, as well as have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on a variety of factors including the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges - and all are subject to change on a daily basis. Additionally, we will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. Important: Our quotes are not valid if you have an existing account with a discount in place with that freight company as the freight company will always use the lowest percentage discount in place (highest price).

    Prepaid Freight Shipments: Available to pre-approved existing accounts only. Freight estimates are provided for Freight Prepaid shipments (Shipping charges will be added to your merchandise total and charged to your credit card) upon approval by our shipping and accounting departments. Your commercial delivery destination must be able to accommodate a semi truck, as well as have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on a variety of factors including the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges - and all are subject to change on a daily basis. We will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. If additional charges are assessed by the truck line, your credit card will be charged accordingly.

    Customer Arranges LTL Truck Shipments: Please note that you are welcome to make your own LTL freight arrangements. When the order is ready, our warehouse will contact you with the shipping details of the order which may include the number of pallets, the number of cartons on each pallet, the total weight of the shipment, and the freight classification of the shipment. The customer must provide their own bill of lading (fax to: (417) 334-1002) at least 24 hours prior to pickup of the merchandise. We will not be held responsible for any charges resulting from your arrangement including, but not limited to your choice of truck line or freight broker, as a result of utilizing third party or consignee billing, or as a result of misclassified merchandise and / or incorrect weights. Unless other arrangements have been made prior to processing the order, the shipment should be picked up within 3 days of completion or our warehouse will have the option to ship to you Freight Collect using the lowest freight quote that we have obtained.

    Warehouse Pick Up by Customer - Domestic:

    Warehouse Pick Up: If you wish to pick up your merchandise using your own truck or personal transportation, please advise as soon as the order is placed. Upon completion of the order, the warehouse will contact you to set up an appointment for pick up during regular business hours (Monday - Friday, 8:00 am - 4:00 pm, CST).

  3. Shipping - International Accounts: International shipments that do not utilize the services of United Parcel Service will require the retention of a professional freight forwarder. It is suggested to retain a freight forwarding firm that is familiar with the regulations of your own country and will make sure that your shipment is handled professionally and efficiently. We will not be held responsible for any shipping charges, storage fees, damages or loss of merchandise, foreign or domestic taxes, customs duty or surcharges, or any other charge that may be incurred due to the shipment of this order. The freight forwarder will be responsible for the completion of any United States Homeland Security or other US government required export documentation, as well as any required documentation by your home country.

    United Parcel Service - International: Small international orders will be shipped via UPS. In most cases, UPS will act as the customer's agent and will collect all customs duty, taxes, and any other applicable charges. Basic shipping charges will be paid by the customer prior to the order leaving our warehouse. UPS may be used for both residential and commercial deliveries (all addresses are validated for confirmation of delivery status). Regular UPS shipping charges plus a handling charge will apply to all international UPS shipments. UPS shipping charges are determined by both the size of the carton shipped as well as the weight of the carton shipped. By using the Dimensional Weight method, UPS rates for large, bulky, lightweight boxes may result in a difference between actual and billed weight. The formula used by UPS can be obtained online at ups.com.

    LTL (less than truckload) Shipments / to Freight Forwarder - International: Freight estimates will be provided to the freight forwarder's domestic address for your convenience. These charges will be Freight Collect unless other arrangements have been made by the customer with Henry Brandt and Company, Inc. for the freight to be prepaid. Your commercial delivery destination must be able to accommodate a semi truck, as well as to have personnel available for unloading. Estimates are provided for basic services only. Please keep in mind that freight estimates are unique for every shipment and depend on the weight, cube, product classification, delivery destination of the shipment, and fuel surcharges and all are subject to change on a daily basis. Additionally, we will not be held responsible for freight reclassifications, reweigh charges, services that may be added by the customer at the time of delivery (i.e. lift gate, advance notice of delivery, inside delivery, etc), or delays due to unforeseen circumstances that prevent timely delivery (i.e. incorrect address, redelivery charges, etc) that may result in additional charges over and above the original freight estimate. If additional charges are assessed by the truck line, your credit card will be charged accordingly. Please note that you are welcome to make your own freight arrangements; when the order is ready, our warehouse will contact you with the shipping details of the order. You must provide your own bill of lading (fax to: (417) 334-1002) at least 24 hours prior to pickup of the merchandise. International customers must provide the following information in order for us to accurately process your order:

    • Customer Business Name / Buyer's Name / Final Physical Destination Address / Country / Telephone / Fax / Email Address

    • Freight Forwarder Business Name / Contact Name / Domestic Shipping Address / Telephone / Fax / Email Address

5. Use of Site / Limitations of Liability

  1. Disclaimers and Limitations of Liabilities: Information presented in this website (HenryBrandt.com) and/or provided by this company (Henry Brandt & Company, Inc.) is considered to be in its present condition and with absolutely no representations or warranties of any kind. In addition, any type of proposal, whether verbal or written as offered by HenryBrandt.com or Henry Brandt & Company, Inc. or its owners, directors, employees, and any other authorized associate of Henry Brandt & Company, Inc. does not comprise a warranty nor will be held liable for any type of damages arising out of or in connection with the use or inability to use this website. This complete limitation of liability applies to damages of any kind, including, but not limited to: ANY direct or indirect, special or consequential, compensatory, exemplary, or punitive damages, loss of income or profit, any loss of data due to damaged files, viruses, or failed performance, loss of or damage to property, and any third party claims. It is possible that some jurisdictions may not allow limitations of liability. If abovementioned limitations of liability should not apply due to these jurisdictional limitations, the total cumulative liability of Henry Brandt & Company, Inc. / HenryBrandt.com shall not exceed a total of one hundred dollars ($100.00 USD) or the cost of the merchandise purchased, whichever is less.

    2. Customers should be aware that products sold on HenryBrandt.com have been represented to Henry Brandt & Company, Inc. / HenryBrandt.com to be first quality closeouts unless specifically identified as otherwise (irregulars, seconds, store returns, etc) and are in turn represented to customer as the same. All quantities are limited and are subject to prior sale. The availability of products, the pricing of products, and the terms and conditions of Henry Brandt & Company, Inc. / HenryBrandt.com are all subject to change at any time and without notice. The customer must take full responsibility to check for any updates each time an order is placed.

    Henry Brandt & Company, Inc. / HenryBrandt.com reserve the right to refuse any order for any reason at any time.

    If at any time the buyer is for any reason dissatisfied with the website in general, the use of the website, the contents of the website, the current terms and conditions of sale, or any and all disclaimers or limitations of liability, the buyer agrees to discontinue use of the site. IMPORTANT: The buyer's use of Henry Brandt & Company, Inc. / HenryBrandt.com serves as the buyer's acceptance of all terms and conditions of sale and your agreement to be bound by the same.

  2. Privacy: To process and ship your online order, Henry Brandt & Company, Inc. / HenryBrandt.com will collect certain information about you and your company or organization. Henry Brandt & Company, Inc. / HenryBrandt.com will utilize this information to maintain and service your account. Henry Brandt & Company, Inc. / HenryBrandt.com will not sell this information to outside parties and will disclose to outside parties only where needed to complete the shipment of the order. By using our site, you agree to our Privacy Policy when supplying information including but not limited to:

    • Billing Information: Company Name, Contact Name, Billing Address, Telephone and Fax Numbers, Country

    • Shipping Information: Company Name, Contact Name, Shipping Address, Telephone and Fax Numbers, Country

    • Email Address*

    • Credit Card Information: Credit Card Number, Expiration Date, and Credit Card Billing Address if different than the Company Billing Address provided above.

    * For accounts placing an order with us, email addresses are automatically added to our email list. Unsubscribe instantly at any time by clicking on the "SafeUnsubscribe" link at the bottom of any of our email flyers. If you are not a current account but would like to be added to our email list, your email address can be entered where indicated "Join our Email List". Henry Brandt & Company, Inc. / HenryBrandt.com will not sell or disclose this information to outside parties.

  3. Security: Henry Brandt & Company, Inc. / HenryBrandt.com understand the importance and concern for providing a safe, secure site for its customers. Henry Brandt & Company, Inc. / HenryBrandt.com subscribes to WholesaleCentral.com / Sumner Communications for its shopping cart services. An industry leader since 1996, WholesaleCentral.com has made every effort to ensure active site security in those areas where personal information is requested. Prior to completing any order, however, website users should always take precautions to verify active SSL Encryption by: 1) clicking on the VeriSign (or similar) icon for quick and easy confirmation the SSL Certificate; 2) looking for the closed lock icon or unbroken key icon (depending on your web browser) at the top or bottom of your web browser; or 3) checking the address in the URL line of your web browser. When you are in a secure area, the first letters of the site will change from "http:" to "https:".

 

FAQs - Frequently Asked Questions

 

What is your Minimum Order?

Our merchandise minimum order is $100.00 (US$). The minimum order for Greeting Cards by Design is also $100.00 (US$). Merchandise and greeting cards cannot be combined to reach a total of $100.00. For example, if you were ordering both merchandise AND Greeting Cards by Design, your total for greeting cards must be at least $100.00 (or about 34 dozen total cards) and your merchandise order must be at least $100.00. Don't worry...if the order is submitted and these limits are not met, our office will contact you to correct the oversight.


Do I need to have a State Sales Tax License to order from you?

Yes. Merchandise offered for sale by Henry Brandt & Company, Inc. / HenryBrandt.com is intended for wholesale only, not for personal consumption. Customers must complete and sign a State Resale Certificate and submit a copy of a current, valid State Resale License. If the customer is buying product for a non-profit organization, the organization must complete and sign a State Resale Certificate and submit a copy of a current, valid State Exemption Letter and/or Certificate (whichever is applicable). Prior to processing your order, our office will contact you to obtain the documentation needed. Please check with your financial adviser or accountant to verify your status prior to ordering from our website.


Do I need to provide my resale information every time I place an order?

No. We will ask to you update your information as required by state law. Laws vary by state; be sure to check your resale license for expiration dates!


How do I use your website to place an order?

Placing an order from the website is quick and easy to do! Browse the storefront to see which products you are interested in - we have thousands of products available! Be sure to click on the item description for two reasons: 1) To display a larger picture of the item; 2) To display the minimum quantity needed to order as well as to see the discount pricing available for that item. When you are ready to add an item to your shopping cart, click on the item to take you to the second screen. Decide how many units of the item you want, and then click the icon that says "Add to Cart". The item number, description, and price of the item will be displayed. Enter the quantity you want in the quantity field (remember - you must order at least the minimum that is listed!). Note: if you are ordering enough of an item to earn a quantity discount, the shopping cart will automatically lower the price and calculate the subtotal for you. To continue shopping, you can either click "Keep Shopping", which will take you back to the top of the home page of the storefront or you can click on your back arrow twice to continue your product search from the last item. Repeat this process until you are finished adding items to the order, then simply click "Check Out" and the shopping cart will prompt you to complete the order form with your company name, address, telephone numbers, and payment information.


Is your shopping cart secure?

Henry Brandt & Company, Inc. / HenryBrandt.com subscribes to WholesaleCentral.com / Sumner Communications for its shopping cart services. An industry leader since 1996, WholesaleCentral.com has made every effort to ensure active site security in those areas where personal information is requested. Prior to completing any order, you should always take precautions to verify active SSL Encryption by: 1) clicking on the VeriSign (or similar) icon for quick and easy confirmation the SSL Certificate; 2) looking for the closed lock icon or unbroken key icon (depending on your web browser) at the top or bottom of your web browser; or 3) checking the address in the URL line of your web browser. When you are in a secure area, the first letters of the site will change from "http:" to "https:".


Why does my credit card show more than one transaction from Henry Brandt & Company for just one order?

For most orders processed, two transactions are generated: 1) an authorization (to hold the funds) and 2) a Settlement (to complete the transaction). The order is authorized for the amount of the merchandise and (if applicable) an estimate of any shipping charges. The order is then sent to the warehouse for shipping. When a final total is obtained for the merchandise and shipping, your order is invoiced and your credit card is then settled for the actual amount of the invoice. Depending on the credit card company, any amount that is left on the initial authorization should drop off your account within a few days.


Can I use my credit card for shipments outside of the United States?

No, sorry. Unless you are a pre-approved existing account, companies from outside of the United States must pay via Wire Transfer or with a Cashier's Check or Money Order that is drawn on a U.S. Bank.


How much will it cost to ship my order?

Shipment costs depend on a variety of factors including weight, dimensions, destination address, and type of product shipped - but it does not depend on the cost of the product purchased! The price of the product can be discounted, but you just can't discount the weight of the product! We can estimate the charges, but will not have exact shipping totals until the order is ready to ship. In most cases, our office will contact you with shipping options (UPS vs. LTL freight service) if a savings opportunity is available. If you would like to be contacted with an estimate of shipping costs prior to your order being authorized and shipped, please notate in the "Comments" when placing your online order.


If I placed my order today, when would my order be ready to ship?

Generally, an order should be shipped within 1-5 days of the receipt of the order. During some holiday seasons and directly following trade shows, delays of a few extra days are to be expected. Other factors that may delay your order from timely shipment include inclement weather, receipt of resale documentation, problems with credit card processing, etc. HINT: If you are a new account, your order will process more quickly with timely receipt of your Resale Certificate and Sales Tax License!


Once my order is shipped, can I track the order online?

Customers whose orders are shipped via UPS are sent an automated email with tracking numbers for easy online tracking at UPS.com. If you miss this email, the same tracking numbers will be listed on your final invoice which is emailed to the address provided on your online order. If your order ships via a truck line, a copy of your Bill of Lading will be forwarded to you. The Pro Number on the bill of lading is your tracking number on the freight line's website.


Do you send out catalogs or sales flyers?

We do not have a printed catalog of the merchandise currently available for sale. Due to the nature of the majority of our merchandise - closeouts - the quantity of each item is limited to the stock on hand. Keep checking our "New Arrivals" to see the latest and greatest additions to our inventory! In addition, we send email flyers with details about upcoming trade shows, new merchandise, special promotions, and more! All of our accounts are added to our email list automatically, but if you would like to be on the list without placing an order, enter your email address below "Join Our Mailing List" on the home page of our website and click on "Submit". You can unsubscribe at any time!


Can I visit you at a trade show or at your warehouse showroom?

Henry Brandt & Company, Inc. attends various trade shows and showroom events throughout the year. We also have a showroom in Kirbyville at our warehouse that is available to buyers by appointment only. Call our office at (417) 334-0988 to schedule your visit to Kirbyville or if you would like to make a trade show sales appointment. Please click "Visit Us" at the top of any page of our website for the current schedule of tradeshows as well as additional information about our Kirbyville Missouri warehouse showroom!


Do you offer Drop Ship services?

No, sorry. Drop Ship services are not available.


Why do I have to order "at least 34 dozen" greeting cards?

A total of 34 dozen greeting cards is about $100.00 (the majority of our greeting cards are $3.00 per dozen), which is the minimum order for greeting cards by design. Note: Depending on the price of the greeting cards you are ordered, you may be able to order less than 34 dozen and still reach the $100.00 card minimum. Mix and match styles or order all of the same - it's entirely up to you! With over 3,000 card faces currently available in a wide array of categories, you will be able to stock your card racks with beautiful, top quality greeting cards for a fraction of regular wholesale cost!


If I start an order in your shopping cart, can I save it and finish it at a later date?

No. The shopping cart service is provided by WholesaleCentral.com, which currently does not offer a feature that actually "saves" the order.


Are Quantity Discounts available?

Virtually all of our merchandise is priced at about 75% - 95% off suggested retail price - no matter how many you buy! Some items are only available in full cartons, while others are available by the inner pack or even less! When browsing our website, look for an * symbol in the price column. This indicates that discounts are available depending on the quantity of the item purchased.


I want to re-order an item, but I can't find it on the website. Is it still available?

If the item is no longer listed on the website that means that the item is sold out. With closeouts, the quantity available is limited to quantity on hand - when it's gone, it's gone! Hurry! What you see online today may be gone by tomorrow! Please don't hesitate to give our office a call at (417) 334-0988 to check availability on any item - we are here to serve you!


What is an "E.O.S." and why can't I order more than 1 carton?

"E.O.S." = End Of Stock. When less than one master carton of an item is left in stock, it is then offered as a "Buy All" in our E.O.S. category. You get the opportunity to buy the quantity remaining in stock at our lowest price! The shopping cart will allow you to enter as many cartons as you wish, but only 1 carton is available! This is one of our most popular promotions and items sell quickly - first come, first served!