INDEPENDENT RETAILER magazine is now the official news outlet for Wholesale Central visitors.
Each monthly issue is packed with new product ideas, supplier profiles, retailing news, and
business strategies to help you succeed.
See new articles daily online at IndependentRetailer.com.
Every business should take a periodic review of its full line of branding materials, which includes the company logo, marketing materials, business cards, packaging, website and any other component that makes for a store's public identity. Check to see if the messages are consistent, if the information is up to date, and if all of the components match one another and portray the business as you want it to be seen.
Branding is about emotional impact. Everything that represents your brand visually should resonate with your customers, sending the same primary message and triggering the same emotions. If each piece looks different, brand confusion occurs.
It's essential that your logo, website, marketing collateral, advertising and packaging work together to inspire your customers to act. Here are five tips for cleaning up, coordinating, refreshing and uncluttering your brand ID:
- Assess your brand promise. Your brand is your promise to your customer. It tells them what they can expect from your products and services, and it should also differentiate your offering from your competitor's. Your brand is derived from who you are, who you want to be and who people perceive you to be. Your brand promise should be evaluated before anything else because it's the foundation for all your branding.
Is your brand promise resonating with consumers? In other words, does the customer experience equal customers' expectations? If you are the innovative maverick in your industry, then customers should see you that way. Keep in mind that you can't be all things to all people. Who you are should be based on what your target customers want you to be.
- Evaluate your visual image. Review the visual aspects of your brand. Do the look and feel of your promotional materials accurately and effectively reflect your brand? It's difficult to sell a high quality product with marketing materials that lack a professional look and seem to have been homemade. In the mind of consumers, quality materials equal quality product.
If you feel your design is ineffective or outdated, consider updating it by retaining key design elements that still work, while shedding those that don't. Since your logo is the foundation for all your visual branding, modify it first. Keep your name or alter it only slightly. The key is to make your brand look current without losing its original appeal, and thus your current customer base. If you do make any changes, modify your written brand standards and create a brand manual accordingly to ensure consistency.
It's never a good idea to change the direction of your design just because you're tired of it. Advertising wisdom says that about the time you're tired of your look, others are just noticing it. Frequency plays a huge role in memory recall, so your audience must be exposed to your brand image many, many times.
- Ensure consistency. Are you using your logo, brand colors and graphic elements consistently throughout all your promotional materials? All of your materials should tie to one another graphically, creating a cohesive family when viewed side by side. They should convey the same look, feel and image, and evoke a similar emotional response in your customer. Of course, your materials don't need to match each other exactly, but some elements should remain consistent from one piece to the next, including the predominant colors, graphic elements, fonts and use of the logo.
- Update content. Ensure all pricing, ordering information, product lists and product specs are up to date. Delete anything that is no longer relevant or accurate. If you are advertising on the Internet, make sure there are no elapsed limited time offers being advertised. This is especially important when using affiliate advertising. Often affiliates will use old ads and/or links to offers that are no longer valid. This not only confuses and aggravates consumers, but also reflects negatively on your brand.
Remember, it's not just what you say; it's how you say it. Are you clear, concise and compelling? These are the 3 "C"s of good content.
- Review strategies. What are your branding and/or marketing strategies? How and where are you getting your message out? What is and isn't working for you? Perhaps it's time to try something new.
Awareness and recognition are keys to growing your business. Maintaining a family of branding materials that tie together in design and messaging helps build brand loyalty. A little clean up may be just what you need to brighten your company's outlook.
Information in this article was edited from a story by John Williams on Entrepreneur.com. Williams is president and founder of LogoYes.com, a do it yourself website. He has created brand standards for such Fortune 100 companies as Mitsubishi, and won numerous international awards.
Entire contents ©2020, Sumner Communications, Inc. (203) 748-2050. All rights reserved. No part of this service may be reproduced in any form without the express written permission of Sumner Communications, Inc. except that an individual may download and/or forward articles via e-mail to a reasonable number of recipients for personal, non-commercial purposes.