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04/01/2013 - U.S. eCommerce Sales to Hit $370B by 2017
Driven by the proliferation of smartphones and tablets, ecommerce sales in the U.S. are expected to grow at a compound annual growth rate of ten percent in the next five years, according to a new report, "U.S. Online Retail Forecast, 2012 To 2017," from FORRESTER Research. FORRESTER predicts U.S. online retail sales will reach $262 billion in 2013
02/01/2013 - mCommerce: Adapt or Die
Shoppers are quickly moving to mobile commerce, or mcommerce, with more than 50 percent of U.S. consumers saying they plan to use smartphones or tablets to make purchases over the Internet, according to research giant Nielsen. In addition, research firm Canalys notes that, in 2011, for the first time ever, shipments of smartphones (487.7 million) exceeded shipments of personal computers (414.6 million).
10/01/2012 - Retail ECommerce to Grow Significantly
For retailers today, it is an exciting but challenging time. The ecommerce revolution has created a newly empowered consumer, the "always-on" consumer, who has higher expectations for the retail shopping experience than ever before. But how should retailers transform their business and their supply chains to support the omni channel delivery of products to these new consumers?
04/01/2012 - Gas Fuels Ecommerce
AIT, web hosting company to over 210,000 customers predicts that the increase in gas prices in 2012 will have a direct impact on web shopping.
02/01/2012 - Abandonment Update
A new study by SeeWhy's Conversion Academy declares that despite most companies' fears of cart abandonment, for many customers it is, an important part of the normal buying cycle, and not a rejection of the company or the store.
11/01/2011 - Profits & Pitfalls of Global eCommerce
The old adage, "Think global, act local," is increasingly obsolete.
11/01/2011 - Cart Abandonment?
A study revealed, shoppers frustration with the amount of shipping costs and a desire to comparison shop for a lower price.
11/01/2011 - Tablet Ecommerce Heats Up With Amazon's Kindle Fire
With the release of Amazon's new color tablet, Kindle Fire, the ecommerce giant is competing with Apple's iPad with a product half the price.
09/01/2011 - Online Sales Maintain Double Digits
Three recent reports say that online retail sales are on the rise. According to MasterCard, ecommerce sales rose 15.2 percent annually in June, the eighth straight month of double-digit growth.
07/01/2011 - Etailers And Facebook
Many ecommerce merchants are using Facebook to promote brand awareness, offer deals, and provide customer support.
02/01/2011 - Is Chat Dead or Live?
A big advantage that brick and mortar stores have over ecommerce sites boils down to a simple phrase, "May I help you?" When a customer looks confused in a brick and mortar store, a clerk can stop to offer personal assistance.
01/01/2011 - E-Shoppers Love Free Shipping
Online consumers are looking for free shipping more than any other perk or enticement, according to a new survey conducted by Stamps.com.
11/01/2010 - Web Retailers Go Global
A new report from FORRESTER Research says the frontier of online retailing is going global.
12/01/2009 - Shared SSL Certificates vs. Private
A big part of increasing conversion on an ecommerce site involves building trust and credibility with your customers.
11/01/2009 - What Makes Web Retail Tick
Calling ecommerce, "The bright side of retail," during her keynote address at the 2009 Shop.org Annual Summit, Sucharita Mulpuru of FORRESTER Research spelled out six things online retailers have done right.
09/01/2009 - Checkout Options Flourish
Most anyone who has made a purchase on eBay is familiar with PayPal, an ecommerce checkout option, which since 2002 has been a wholly owned subsidiary of the online auction site.
08/01/2009 - Online Retailers Shift Tactics
The economy is forcing web retailers to change their marketing tactics, in order to acquire and retain customers.
08/01/2009 - Making Emails Personal
If retailers' emails are to be effective, they must be relevant to each recipient and sent via their mobile phones and Facebook pages, said Mike Hilts, president and general manger of Yesmail, an email marketing service.
07/01/2009 - Research Prompts Quick Buys
Among shoppers who buy something online or at a store after conducting web research, nearly half make a purchase within three days.
07/01/2009 - No Espanol at HomeDepot
The Home Depot has shut down the Spanish language version of its ecommerce site. The retailer launched the Spanish site, accessible from the general home page, in November.
04/01/2009 - Store Pickup Gains
Web shoppers and retailers alike are increasingly favoring in-store pickups, according to a recent study by FORRESTER Research Inc.
04/01/2009 - Payments From Bank Accounts
A new payment system called Mazooma enables online shoppers to pay directly from their bank accounts.
03/01/2009 - Web Sales Rising
Despite the recession, online retail sales will likely keep climbing in 2009.
03/01/2009 - U.S. Ecommerce Comeback Seen by 2010
Ecommerce in the United States is expected to climb back to last year's levels by 2010 after experiencing slowing growth in 2009 due to the recession, a research group said recently.
01/01/2009 - Online Buyers Expand Spending
Big ticket items, such as home appliances, have been among the products to be least purchased online.
01/01/2009 - Home Depot Speaks Spanish
Home Depot Inc. joins a small but growing number of big chain retailers launching a Spanish version of their websites.
12/01/2008 - Web Video Marketing Soars
Retailers will increase their spending on online video marketing campaigns at an annual growth rate of 73 percent over the next several years, according to a FORRESTER Research study.
12/01/2008 - Good Web Shopping
If a shopper has a bad experience on a retail website, the online merchant may never see that shopper again, just as a store would not regain a disappointed shopper.
11/01/2008 - Retailers See Strength Online
Online retailers reported profitability last year and believe online shopping will be more resilient than other channels in the months ahead, according to a newly released study by FORRESTER Research for Shop.org.
11/01/2008 - Monitor Social Networks
While online merchants' use of social networks can bring benefits, they also can carry harmful consequences.
10/01/2008 - Using Live Chat to Boost Sales
It has been reported for some time now that adding an attended Live Chat strategy to a website can help increase sales.
10/01/2008 - Offline Advertising Drives Online Traffic
Regardless of the medium, offline advertising is driving consumers online, according to a recent survey by JupiterResearch.
09/01/2008 - Web Satisfaction Survey
Satisfaction with online retailers varies by ethnic group, according to a survey by research and consulting firm, FORRESTER Research.
08/01/2008 - Shoppers Like Peer Reviews
The popularity of shoppers' online reviews of products is leading to the use of peer reviews in emails, too.
08/01/2008 - Fees Squelch Web Sales
One reason why online shoppers abandon shopping carts is the shipping fee, according to a recent survey by comScore Inc., conducted by PayPal.
05/01/2008 - Veteran Web Buyers VS. Rookies
Nearly three quarters of U.S. consumers say they have shopped online, according to FORRESTER Research
04/01/2008 - Shoppers Shift Channels
Televised shopping shows and infomercials remain powerful ways to interest consumers in buying.
02/01/2008 - Golden Compass Increases Web Sales
I have noticed a recurring problem among merchants who have contacted me to help them increase their website sales.
01/01/2008 - Shoppers Need Visuals
"People don't shop by reading text, they shop by visuals, like color and style," said Joe Chung, CEO and co founder of Allurent Inc., a web technology firm.
11/01/2007 - Websites to Get Facelifts
As today's shoppers become more discriminating about their interactions online, the stakes are being raised for retailers to provide a consistently positive, more sophisticated experience.
11/01/2007 - Web Apparel Sales Skyrocket
Apparel has become the largest and fastest growing component of internet product sales. Combined online sales of apparel, footwear and fashion accessories, excluding jewelry, moved ahead of computer hardware and software in 2006.
09/01/2007 - Vertical Search Engines
Vertical search engines are not new. Websites that help users find people, shop, and get business information have existed for years. But the number of these search engines being introduced has greatly increased in recent years.
09/01/2007 - Email Less Effective
While email marketing remains a valuable tool for informing customers, it is no longer unique. As an accepted marketing medium, it does not automatically delight consumers.
07/01/2007 - Web Research Impacts Store Sales
Online research influences sales of more than $400 billion made in stores, according to FORRESTER Research. The company predicts that figure will exceed $1.1 trillion by 2012.
07/01/2007 - Clothing Trumps Computers Online
As total web sales are projected to hit $259 billion this year, some shifts are taking place among the top selling online product categories.
05/01/2007 - Shoppers Cotton to Email
Email marketing is a hit with shoppers, according to a new report from FORRESTER Research.
03/01/2007 - Fickle Frequent Buyers
While multichannel shoppers have proven to be big spenders, they're not as loyal as their single channel counterparts.
03/01/2007 - Boosting International Web Sales
The Internet has made the world a true global marketplace, but it is still easy for web retailers and wholesalers to forget what lies beyond their domestic borders.
02/01/2007 - Solid Year For Online Toy Sales
A survey of online toy wholesalers and retailers reveals a good but not great year in 2006, and promising prospects for '07.
02/01/2007 - Personalize Web Shopping
Personalization techniques can not only help an online retailer get more customers, it can also build loyalty and add to tickets by cross selling and getting more shoppers to trade up.